Networking inside the office is important as well
Few question the link between smart networking and gaining new clients. I suspect most attorneys would include networking as a non-negotiable “must do” for successful firms. How many of us, however,...
View ArticleSimple tips for stress management
I teach a wide range of techniques for handling stress in my workshops. Listed below are the four most popular and the quickest to incorporate into the chaos of our 90-mph lives. These tips are not...
View ArticleStaff should play key role in tough times
Courtesy Lawyers USA, the national sister publication of Lawyers Weekly Many law firms are still trying to recover from the economic chaos of recent years. Others are in the midst of different...
View ArticleMake your staff meeting a success
I’d be a very rich gal if I had a nickel for every employee complaint I’ve heard during my 20-plus years of law office consulting about negative, unproductive staff meetings. A top request from staff...
View ArticleHidden dangers that could lead to malpractice
There are a number of all-too-well-known malpractice and grievance traps at a law firm: conflicts of interest, missed deadlines, lack of competency, confidentiality/fiduciary breaches, clerical errors,...
View ArticlePartners must be more than just players
Like all driven professionals, law-firm partners sometimes can disappoint when it comes to dealing with colleagues’ personal problems. The reason is simple and more than understandable when seen in the...
View ArticleTerminations: self-auditing tips from hiring to firing
If you dread the thought of having to fire someone, you’re in excellent company. But as with any professional hurdle, it’s made immeasurably worse by going in unprepared. The termination process is one...
View ArticleFace your fear of client feedback — and reap the benefits
I have taught many workshops over the years on how to get client feedback on a shoestring budget (e.g., telephone and email surveys, etc). In preparing for such a program, I ran across one of my old...
View Article5 tips for reconnecting with disgruntled clients
Making clients happy isn’t rocket science. Heck, we learned that one in kindergarten: be kind to others, be unselfish, be helpful, be respectful. In our great profession, that translates into: •...
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